Refund policy

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Refund Policy
Last updated: March 11, 2026

At CopperVitality, we stand behind the quality of our products and want you to feel confident in your purchase.

Returns

We accept returns within 30 days of delivery under the following conditions:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

To initiate a return, please contact us at:
info@coppervitality.com

Return Shipping

Customers are responsible for return shipping costs.

Shipping costs are non-refundable.

We recommend using a tracked shipping method, as we cannot guarantee receipt of returned items.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Clear photos of the issue

If approved, we will provide a replacement or refund at no additional cost.

Non-Returnable Items

We do not accept returns for:

  • Used items

  • Items damaged due to misuse

  • Normal wear and tear

  • Minor variations in color or appearance

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing times may vary depending on your payment provider

Order Cancellations

Orders can only be canceled within 12 hours of purchase.

After this period, your order may already be processed and cannot be canceled.

Exchanges

We only replace items if they are defective or damaged.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Processing times may vary

If you still need help, contact us at:
info@coppervitality.com

Contact

For any questions regarding returns or refunds, please contact:

CopperVitality
info@coppervitality.com

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